Privacy Policy
Recapture Leads ("Recapture Leads," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (recaptureleads.com), our SaaS platform, and any related services, including CRM tools, SMS workflows, AI voice services, calendars, and automation features (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information You Provide:
- Account information: name, email address, phone number, business name, and billing details.
- Customer data: contacts, leads, appointment details, conversation history (SMS/email), voice call recordings/transcripts (if applicable), and custom fields you enter into the platform.
- Payment information: processed securely via Stripe.
Automatically Collected Information:
- Usage data: IP address, browser type, device information, pages visited, and interaction with features.
- Cookies and similar technologies for analytics and functionality.
SMS and Voice Data: We process phone numbers and message content for features like missed call text-back, appointment reminders, no-show recovery, review requests, and AI voice receptionist. We do not sell phone numbers or message content.
2. How We Use Your Information
- Provide, maintain, and improve the Services (including automated workflows and AI features).
- Process payments and manage subscriptions.
- Communicate with you (account notifications, support, marketing with opt-out).
- Ensure compliance with legal obligations (e.g., A2P 10DLC for SMS, TCPA).
- Analyze usage to enhance platform performance and security.
- Enforce our Terms & Conditions and protect against fraud or abuse.
3. How We Share Your Information
We may share information with:
- Service providers (e.g., Stripe for billing, Twilio/LC Phone for SMS/voice, hosting providers) who are bound by confidentiality obligations.
- Legal authorities, as required by law or to protect rights, safety, or property.
- A successor entity in the event of a business transfer (merger, acquisition, or sale of assets).
We do not sell personal information. Your clients' end-user data (e.g., their customers' phone numbers) is controlled by you as the account owner. We act as a data processor for that data.
4. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information. Access to personal data is restricted to authorized personnel on a need-to-know basis. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Services. Upon account termination, we may retain certain data as required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention). You may request deletion of your account data by contacting us, subject to legal obligations.
6. Your Rights and Choices
- Access, update, or delete your account information via your dashboard or by contacting us.
- Opt out of marketing communications at any time via unsubscribe links or by contacting support.
- SMS opt-out: Reply STOP to any message to opt out. Reply HELP for assistance.
- California residents (CCPA): You have the right to know, delete, and opt out of the sale of your personal information. We do not sell personal information. To exercise rights, contact us at the address below.
- Other jurisdictions: We honor rights requests under applicable privacy laws.
7. Cookies
We use cookies and similar tracking technologies to operate and improve our Services, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings; however, some features may not function properly without them.
8. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from minors. If we learn we have collected such information, we will delete it promptly.
10. International Transfers
If you are located outside the United States, your data may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to this transfer.
11. Disclaimer of Liability for Client-Submitted Data
You, as the account holder, are solely responsible for ensuring that any end-user data (including contacts, phone numbers, and communications) you submit to the platform is collected and processed in compliance with all applicable laws, including the TCPA, CAN-SPAM Act, and applicable state privacy laws. Recapture Leads is not liable for your failure to comply with applicable laws regarding your end-users' data.
12. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be communicated by posting the updated policy with a revised "Last Updated" date. Continued use of the Services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Recapture Leads
Email: support@recaptureleads.com
Website: recaptureleads.com
United States